We take immense pride in the quality of our shoes and maintain a rigorous quality – control process. However, if you encounter any issues after receiving your item, please don’t hesitate to email our customer service at [email protected].

Return Policy

Return Time Frame

You are eligible to return or exchange your shoes within 30 days from the day of receipt.

Return Shipping Arrangements

You have the option to either call the post office to schedule a collection or drop off the shoes at your nearest post office. Regarding freight reimbursement, we will assess it based on the reason for your return. If the return is due to our fault, we will cover the freight costs. Conversely, if the return is your responsibility, we will not reimburse the freight. When the return is caused by the consumer, such as in the following cases, the consumer is accountable for the shipping fee, which should be determined according to the express company you select:

  • The product fails to meet your expectations.
  • The size is either too small or too large.
  • The color does not match what you anticipated.
  • You’ve had a change of mind or no longer need the product.
  • You ordered the wrong item or quantity.
  • You did not read the product description thoroughly.

Incorrect or Damaged Items

If you receive incorrect or damaged shoes, please take clear photos and contact our customer service immediately. Based on the specific situation, we will either re – ship the correct items or provide a refund.

Return Address

Before sending the shoes back, kindly contact our customer service first to obtain the return address.

Return Requirements

  1. For Non – Quality Issues: We expect customers to return the shoes unused, undamaged, with the original tags and packaging materials intact.
  2. Approval Process: Customers must seek approval from the tazvu customer service team before shipping the shoes back.
  3. Quality or Incorrect Delivery Issues: In case of quality problems or incorrect product delivery, customers should take photos of the issue and contact customer service to get the return address.

Circumstances for Return or Refund

  • Items that are not in their original condition, damaged, or missing parts due to our error.
  • Items that differ from the description.
  • Items that are returned to the sender without being delivered.
  • Items that are not delivered within the agreed – upon time.

Return Process

To ensure a smooth return process and minimize any delays, please follow these steps carefully:

  1. Contact Customer Service: If you wish to return the shoes, please reach out to our customer service and provide the following information:
    • Order number
    • SKU number or product name
    • Reason for return
  2. Response Time: Our customer service team will respond to your request within 24 hours on business days.
  3. Return Shipment: Return the shoes to the address we provide and send us proof of return in the form of the tracking number and a valid return receipt.
  4. Refund or Exchange: Once we receive the returned item(s), we will email you and immediately arrange for a refund or exchange as per your request.

Important Notice

  1. Incorrect Return Address: Please do not send your return to the sender’s address on your package. This is not the return address and will affect the processing of your return. Only send it to the address provided by our customer service.
  2. Non – tazvu Items: Make sure not to accidentally include non – tazvu items in your return package. We will not be responsible for sending those items back to you.
  3. Lost or Stolen Packages: We are not liable for any return packages that may become lost or stolen during transit. Please keep your proof of return tracking number when shipping back your returns.

Refund Policy

  1. Production or Transportation Issues: Any misprinted, damaged, or defective shoes caused by our production or transportation will be covered at our expense, and you will receive a full refund. We will also reimburse the return shipping cost.
  2. Order Cancellation: Your order will be fully refunded if it is cancelled within 24 hours of purchase or before shipping. However, we will NOT accept order cancellation requests if the orders have already been shipped.
  3. Lost Parcels: If parcels are lost in transit, we will cover your loss by issuing a full refund.
  4. Incorrect Address: If you provide an address that the courier cannot recognize, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address (if and as applicable). If you provide a wrong address when placing an order and do not contact us to change it, you will be responsible for all the losses.
  5. Used Items: Items returned with obvious signs of use, such as makeup stains, animal hair, dander, deodorant, perfume, or similar product stains, may be subject to denial and will not receive a refund.
  6. Refund Processing Time: Please note that the processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.

How to Get the Return Label

  1. Defective Products: When the product is incorrect or damaged by the carrier, which is our responsibility, the customer needs to download/print the return label.
  2. Customer Remorse: If the customer purchased the wrong product, it doesn’t fit, or they no longer want the item, it is the customer’s responsibility to obtain the return label.

If you have any queries, please don’t hesitate to contact us.

On business days, we will get back to you within 24 hours.