We accept a wide range of convenient and secure payment options for your shoe orders, including the following credit cards: Visa, Mastercard, American Express, Discover, JCB, and Diners Club,Your payment will be processed securely through Stripe. Additionally, we also support Apple Pay for a seamless mobile payment experience. When you’re ready to complete your purchase, simply enter your card details at the checkout page, and rest assured that your payment will be processed securely.

What to Do If Your Credit/Debit Card Payment Is Declined

Place a New Order

If your payment is declined, you’ll need to place a fresh order. Unfortunately, we’re unable to reinstate orders once a payment has been declined.

Conduct the Following Checks

To increase the likelihood of your new order being accepted, we recommend performing the following checks:

  • Verify Card Details: Double-check that all the information you’ve entered is accurate, particularly the expiry date of your card.
  • Security Code Accuracy: Ensure that you’ve correctly entered the three-digit security code located on the back of your card.
  • Card Issuer Decline: Your card issuer may have declined the payment without providing us with a specific reason. In this case, it’s advisable to check with them directly or contact your bank for clarification.
  • Alternative Payment Options: If you’ve confirmed that all the details are correct and the issue persists, consider using a different card or another payment method to complete your purchase.

Next Steps

  • 3D Secure Declines: If your payment was declined via 3D Secure, you’ll need to reach out to your bank for further information and assistance.
  • Error Messages: Should you encounter an error message during the payment process, please contact us with as many details as possible about the issue, including the exact error message you received. We’ll work diligently to resolve it as quickly as we can.

Security and Privacy

Your security is our top priority. Our website employs advanced encryption technology to safeguard your payment information throughout the transaction process. Moreover, we adhere strictly to PCI-DSS standards to ensure that your data remains protected while you shop for shoes with us. We also take fraud prevention very seriously. All credit and debit card holders are subject to validation and authorization procedures by both our company and the card issuer. To enhance security during online card payments, you may be prompted to complete 3D Secure security measures, depending on your bank issuer. This could involve entering a password, receiving a security code via email or phone, or engaging in additional authentication methods such as fingerprint recognition or two-factor authentication. For more information regarding these authentication processes, please consult your card-issuing bank.

Order Confirmation

Once your payment has been successfully processed, you’ll receive an order confirmation email. If you don’t see it in your inbox, please check your spam or junk folder, as it may have been filtered there accidentally.

Contact Us

If you have any questions or concerns regarding payments or any other aspect of your shoe purchase, please don’t hesitate to get in touch with us.

On business days, we’ll respond to your inquiries within 24 hours.